Included check
A check for common unwanted programs, browser changes and suspicious startup items.
At-home computer help
Virus and malware removal at home
Unexpected pop-ups, browser redirects, fake security warnings or suspicious programs should be treated carefully. The clean-up focuses on unwanted software and safer everyday settings, while explaining when a bank, email provider or another organisation must also be contacted.
When to ask
Problems this service can assess
Describe the symptoms in your own words. A final cause or outcome is not assumed before the equipment is checked.
- Pop-ups or security warnings appear when you are not expecting them.
- The browser opens unfamiliar pages or its search settings have changed.
- A new program appeared after a download or support call.
- You are worried after a scam message, remote-access session or suspicious link.
Service scope
What the visit covers
What happens
Removal of identified unwanted software where it is safe and practical to do so.
What happens
Relevant operating-system and browser updates, plus a review of basic protection settings.
What happens
Clear next steps if an account, payment or identity risk needs action from the relevant provider.
A clear process
How the visit works
Stop and explain
Avoid further interaction with a suspicious warning and describe what happened without sending passwords.
Assess and clean
The computer and browser are checked, with proposed removals explained before they are made.
Plan the next steps
You receive practical advice, including which account provider to contact if the incident goes beyond the computer itself.
Clear costs
Price and visit terms
£60 service price plus the £40 home call-out
The virus, pop-up or scam clean-up service is £60. The £40 home call-out applies to every visit. Diagnosis is included when the clean-up is completed. No website can promise that every account or financial consequence is reversed by cleaning the device.
Payment is by cash or bank transfer.
Before the appointment
What to have ready
Disconnect from a suspicious caller and do not make further payments because of an on-screen warning. Keep notes or a screenshot if safe, but never include banking details or passwords in the enquiry.
Normal area guides: Maidstone, Bearsted, Aylesford, West Malling.
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Questions
About virus and malware removal
Can you guarantee that every virus is removed?
No absolute guarantee is made before assessment. The service checks for common unwanted software and explains any remaining risk or specialist action that may be needed.
What should I do after giving a scammer remote access?
End the connection and contact the relevant bank or account provider using a trusted number if money or account details may be at risk. The computer can then be assessed separately.
How much does malware clean-up cost?
The service price is £60 plus the £40 call-out for every home visit. Any different requirement is discussed before work begins.
Explain the problem in your own words
The initial chat is free. The service price, visit fee and available appointment are confirmed before booking.