Included check
A check of the reported connection problem on the affected devices.
At-home computer help
Wi-Fi troubleshooting at home
Wi-Fi faults can involve the router, one device or the way equipment is connected around the home. An at-home visit allows the problem to be checked where it happens rather than guessing from a device taken elsewhere.
When to ask
Problems this service can assess
Describe the symptoms in your own words. A final cause or outcome is not assumed before the equipment is checked.
- One computer or device will not connect while others still work.
- The connection drops repeatedly or only works in part of the home.
- A new router, computer, television or printer will not join the network.
- The internet provider says the line is active but normal devices still cannot get online.
Service scope
What the visit covers
What happens
Review of practical router, device and network settings relevant to the fault.
What happens
Reconnection of supported household devices where appropriate to the agreed task.
What happens
An explanation when the internet provider or equipment supplier needs to take the next step.
A clear process
How the visit works
Identify what is affected
List the devices involved and whether the problem happens everywhere or in one part of the home.
Test the home setup
The connection is checked at the property using the affected router and devices.
Confirm the handover
Working devices are checked with you and any provider action is explained clearly.
Clear costs
Price and visit terms
£50 service price plus the £40 home call-out
Wi-Fi troubleshooting is part of the £50 Wi-Fi, printer or email service. Every visit also has a £40 call-out fee. New network equipment is not included and would require a separate approved cost.
Payment is by cash or bank transfer.
Before the appointment
What to have ready
Keep the router powered and make a list of affected devices. Have provider paperwork available if useful, but do not place the Wi-Fi password or account password in the web form.
Normal area guides: Maidstone, Bearsted, Aylesford, West Malling.
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Questions
About wi-fi troubleshooting
Can you fix an internet-provider outage?
A home visit can help identify whether the problem appears to be inside the home or with the provider. Only the provider can repair a fault on its own network.
Can you connect a new device to Wi-Fi?
Yes, supported device connection can be discussed as part of the visit. Explain which device and router are involved so the scope is clear.
How much is Wi-Fi troubleshooting?
The service price is £50 plus the £40 home call-out. Any required replacement equipment is separate and needs approval.
Explain the problem in your own words
The initial chat is free. The service price, visit fee and available appointment are confirmed before booking.